Nolan Johnson
About Nolan Johnson
Nolan Johnson is a Customer Journey Specialist with extensive experience in project management and customer experience across various industries, including healthcare and hospitality. He holds a Bachelor of Science in Habilitation of the Deaf and Hard of Hearing from Texas Christian University and a Master of Science in Speech-Language Pathology from Fontbonne University.
Current Role at OnSolve
Nolan Johnson serves as a Customer Journey Specialist at OnSolve, a position he has held since 2021. In this role, he focuses on enhancing customer experiences by utilizing data-driven insights. His work involves optimizing customer journeys to drive business growth and improve overall satisfaction.
Previous Experience in Customer Success
Prior to his current role, Nolan worked at Cochlear as a Care Navigator in Customer Success from 2019 to 2020. This position was based in Houston, Texas, and lasted for 11 months. His responsibilities included supporting customers in navigating their experiences with Cochlear's products and services.
Background in Business Analysis
Nolan gained experience as a Business Analyst at WellMed Medical Management from 2020 to 2021, working remotely for one year. In this capacity, he analyzed business processes and contributed to improving operational efficiencies within the organization.
Project Management Experience
Nolan has a background in project management, having served as a Project Manager for the Deer Creek Coffee Division at Java Moe's Coffee Company in 2017. He worked in this role for nine months in Greater St. Louis, where he managed various projects aimed at enhancing operational performance.
Educational Background
Nolan holds a Bachelor of Science degree in Habilitation of the Deaf and Hard of Hearing from Texas Christian University, where he studied from 2011 to 2015. He later pursued a Master of Science degree in Speech-Language Pathology at Fontbonne University, completing his studies from 2015 to 2017.