Rumuel Hernaez
About Rumuel Hernaez
Rumuel Hernaez is a Customer Support Specialist at OnSolve, where he has worked since 2017. He has a diverse background in customer support and account management, with previous roles at GTE Agency and Advantage Solutions.
Current Role at OnSolve
Rumuel Hernaez has been employed at OnSolve as a Customer Support Specialist since 2017. In this role, he manages over 100 accounts, providing personalized support and training to each client. His responsibilities include addressing customer inquiries and implementing technical features to enhance user experience.
Previous Experience at GTE Agency
Before joining OnSolve, Rumuel Hernaez worked at GTE Agency in various capacities. He served as an Account Executive from 2012 to 2014, and as an Event Production Specialist from 2013 to 2014. Additionally, he completed a two-month internship in Event Planning and Production in 2012 and worked as a Tour Manager for PUMA for one month in the same year.
Experience at Advantage Solutions
Rumuel Hernaez worked at Advantage Solutions: Sales, Marketing, Technology as a Workforce Planning Coordinator from 2014 to 2017. In this position, he contributed to workforce management strategies and supported operational efficiency.
Educational Background
Rumuel Hernaez studied at the University of California, Davis, where he earned a Bachelor of Science in Psychology with an emphasis in Biology. His studies spanned from 2002 to 2007, providing him with a solid foundation in psychological principles and biological sciences.
Technical Skills and Expertise
Rumuel Hernaez possesses a strong background in implementing technical features in customer support roles. His expertise includes XML, SFTP, and Single Sign-On, which he utilizes to improve customer interactions and streamline support processes.