Samantha Bloom
About Samantha Bloom
Samantha Bloom serves as the Senior Director of Educational Services at OnSolve, where she leads communication strategies for software releases and manages technical documentation. With a background in graphic design and extensive experience in training and customer support, she has held various roles in the educational and technical fields since 1996.
Work at OnSolve
Samantha Bloom has held the position of Senior Director, Educational Services at OnSolve since 2017. In this role, she plays a crucial part in the communication strategy for new software releases and product enhancements. She manages a team responsible for creating and maintaining all technical documentation across OnSolve's product lines. Additionally, she oversees the development and delivery of various training formats, including live webinars and video training libraries, aimed at enhancing client understanding and engagement with OnSolve's products.
Previous Experience
Before her current role at OnSolve, Samantha Bloom worked at Send Word Now in multiple capacities. She served as the Training Program Coordinator from 2015 to 2016 and as the Customer Support Manager from 2014 to 2015. Additionally, she held the position of Technical Documentation and Software Training Manager from 2016 to 2017. Prior to her tenure at Send Word Now, she worked at American Power Conversion as a Lead Graphic Designer from 1996 to 1999 and at Times Union as Art Director, Promotions from 1999 to 2002.
Education and Expertise
Samantha Bloom studied at the College of Saint Rose, where she earned a Bachelor of Science degree in Graphic Design. Her educational journey spanned from 1986 to 2000, providing her with a strong foundation in design principles and practices. This background supports her current role in educational services, where she combines her design expertise with her experience in training and documentation.
Career Timeline
Samantha Bloom's career spans several roles in the fields of graphic design, customer support, and educational services. She began her professional journey as a Lead Graphic Designer at American Power Conversion from 1996 to 1999. Afterward, she transitioned to Times Union as Art Director, Promotions from 1999 to 2002. Her experience in customer support and training at Send Word Now from 2014 to 2017 further shaped her expertise, leading to her current position at OnSolve, where she has worked since 2017.