Sonni Green
About Sonni Green
Sonni Green serves as the Senior Director of Customer Support at OnSolve, where she has worked since 2023. With extensive experience in customer support and operations management across various companies, she has a proven track record of enhancing operational efficiency and customer satisfaction.
Current Role at OnSolve
Sonni Green serves as the Senior Director of Customer Support at OnSolve, a position she has held since 2023. In this role, she oversees customer support operations, focusing on enhancing service delivery and customer satisfaction. Her responsibilities include managing support teams and implementing strategies to improve customer engagement and operational efficiency.
Previous Experience at CareerBuilder
Prior to her current role, Sonni Green worked at CareerBuilder as the Senior Manager of Customer Support for North America from 2015 to 2018. During her tenure, she managed a team that was responsible for implementing data and voice platforms for major telecommunications companies, including Verizon, AT&T, Quest, T-Mobile, and Leap Wireless.
Professional Background in Telecommunications
Sonni Green has extensive experience in the telecommunications sector. She worked at AT&T from 2008 to 2015, where she held various roles, including Area Manager of Service Management and Senior Manager of Network Operations. In these positions, she managed teams and led initiatives that resulted in significant cost savings and operational improvements.
Education and Qualifications
Sonni Green holds a Bachelor of Technology in Information Security from American InterContinental University. She also earned an Associate of Science in Computer Systems Networking and Telecommunications from Atlanta Technical College. Additionally, she completed her MBA with a focus on Operations Management at Strayer University from 2008 to 2011.
Achievements in Customer Support Management
Throughout her career, Sonni Green has successfully transformed customer support operations. Notably, she led the transformation of a helpdesk into a Single Point of Contact Service Center, which significantly improved operational efficiency and customer satisfaction metrics. Her work with external partners also included providing customized training on various network protocols and peripheral devices.