Teena Rainey
About Teena Rainey
Teena Rainey is a Customer Support Operations Manager at OnSolve, with extensive experience in customer support and operations management across various companies, including Verizon Telematics and Cox Automotive.
Current Role at OnSolve
Teena Rainey serves as the Customer Support Operations Manager at OnSolve, a position she has held since 2021. Based in Alpharetta, Georgia, she is responsible for overseeing customer support operations, ensuring efficient service delivery, and enhancing customer satisfaction. Her role involves implementing strategies to improve operational performance and utilizing her expertise in predictive analytics and agile processes to adapt to changing customer needs.
Previous Experience at Verizon Telematics, Inc.
Teena Rainey worked at Verizon Telematics, Inc. in two capacities. From 2009 to 2014, she held the position of Manager Service Delivery, where she focused on managing service operations. Following this role, she served as a Subject Matter Expert for one year from 2014 to 2015. Her experience at Verizon Telematics contributed to her knowledge in vehicle telematics and service delivery management.
Background in Client Relations and Operations Management
Prior to her tenure at Verizon, Teena Rainey worked as a Senior Client Relations Manager at ista North America from 2007 to 2009. She then transitioned to GPS TrackIt, where she served as Senior Operations Manager from 2019 to 2021. Additionally, she held a managerial position at Cox Automotive from 2016 to 2018. These roles provided her with a strong foundation in client relations and operations management across various industries.
Education and Early Career
Teena Rainey completed her secondary education at Brookings Harbor High School. Her early career laid the groundwork for her future roles in customer support and operations management, allowing her to develop essential skills in service delivery and client relations.
Expertise in Customer Support Operations
Teena Rainey possesses expertise in several key areas relevant to customer support operations. She is skilled in agile processes, which facilitate adaptive planning and responsiveness to customer needs. Additionally, she employs Six Sigma methodologies to enhance process efficiency and quality. Her background in predictive analytics allows her to forecast customer requirements effectively, while her experience in internal auditing ensures compliance and operational excellence within support functions.