Vincent M.
About Vincent M.
Vincent M. serves as the Senior Director of Support Services at OnSolve, where he leads a team of over 50 employees and has been instrumental in implementing a follow-the-sun support model. With a background in mobile electronics installation and sales at Best Buy, he has developed strong relationships with key decision-makers at top universities and has played a significant role in deploying and training customers on various product suites.
Work at OnSolve
Vincent M. has served as the Senior Director of Support Services at OnSolve since 2006. In this role, he leads a geographically dispersed team of over 50 employees. He implements a follow-the-sun support model, ensuring continuous support for customers across different time zones. His commitment to customer success is evident in his efforts to empower users of the OnSolve product suite. He has played a crucial role in adapting to changes during a four-company merger, taking on increased responsibilities as required.
Previous Experience at Best Buy
Before joining OnSolve, Vincent M. worked at Best Buy as a Mobile Electronics Installation and Sales Specialist from 2003 to 2006. During his three years in this position, he developed strong customer relationships with administrative decision makers, IT departments, and technical associates at 15 top colleges and universities in the Greater New York City Area. This experience provided him with a solid foundation in customer service and technical sales.
Education and Expertise
Vincent M. studied at Nassau Community College, where he focused on General Education and earned an Associate of Arts degree from 2003 to 2005. His educational background has contributed to his expertise in customer support and technical services. He has also gained extensive experience in deploying and training customers on the MIR3 product suite in secure data centers, both domestically and internationally.
Achievements in IT Service Management
Vincent M. spearheaded the global roll-out of the IT Service Management (ITSM) platform Service-Now. This initiative aimed to enhance efficiency and automation across various departments within the organization. His leadership in this project demonstrates his capability in managing large-scale implementations and improving operational processes.