Veredian Miller
About Veredian Miller
Veredian Miller serves as the Supervisor of Consumer Relations at the Ontario Energy Board, where he has worked since 2009. He has a background in customer service and regulatory investigations, and he has significantly improved complaint-handling processes through the development of online tools and training.
Work at Ontario Energy Board
Veredian Miller has been serving as the Supervisor of Consumer Relations at the Ontario Energy Board since 2009. In this role, she has been instrumental in enhancing complaint-handling processes for all Board licensees, including Ontario electricity and gas utilities. Her responsibilities include managing priority complaints escalated by high-level offices, such as the Chair and CEO's office, and working closely with licensees to resolve issues within the legislative framework. Prior to her current position, she worked as a Correspondence Coordinator at the Ontario Energy Board from 1999 to 2009.
Education and Expertise
Veredian Miller has a diverse educational background. She holds a Bachelor's Degree in English and History from the University of Karachi. Additionally, she has completed several specialized courses, including the Conducting A Fair Investigation training at the Ontario Ombudsman and the ADR – Alternative Dispute Resolution course at the Ontario Energy Board. She also studied at the University of Cambridge and the University of London, achieving General Certificates of Education at both Ordinary and Advanced Levels. Furthermore, she earned the Canadian Management Professional designation from the Institute of Professional Management in Ottawa.
Achievements
Throughout her tenure at the Ontario Energy Board, Veredian Miller has launched several initiatives aimed at improving consumer relations. She developed and launched the Board's online consumer complaint and inquiries web forms, enhancing the interactive workflow and content of these forms. Additionally, she played a key role in launching the Ontario Energy Board's e-Service portal for complaints, which has improved complaint-handling timelines. Miller has also conducted webinars for over 300 staff at utilities and other licensees, educating them on the e-Service portal and changes to the Board's complaint handling processes.
Previous Work Experience
Before joining the Ontario Energy Board, Veredian Miller worked as a Customer Service Representative at RBC from 1992 to 1996 and at GO Transit from 1995 to 1997. In these roles, she developed skills in customer service and complaint resolution, which have been beneficial in her subsequent positions at the Ontario Energy Board. Her extensive experience in consumer relations has contributed to her effectiveness in managing complex complaints and enhancing service delivery.