Alexander Mc Knight
About Alexander Mc Knight
Alexander Mc Knight is a Customer Experience Specialist at Ontario International Airport, where he has worked since 2022. He has a diverse background in customer service and airport operations, with previous roles at JetBlue Airways, Southwest Airlines, and Virgin America.
Work at Ontario International Airport Authority
Alexander Mc Knight has served as a Customer Experience Specialist at Ontario International Airport since 2022. In this role, he is responsible for collecting daily concessionaire and facility satisfaction metrics, as well as recording terminal incidents and maintenance for operational leadership. He conducts inspections and audits of various airport facilities, including public and secured terminal areas, parking lots, curbsides, roadways, and the international arrivals hall. Mc Knight collaborates with co-departments within the airport's administration to enhance community outreach and engagement, and he assists with public and VIP events held on the airport property.
Previous Work Experience
Before joining Ontario International Airport, Alexander Mc Knight held various positions in the aviation and property management sectors. He worked as a Tenant Outreach Consultant at Signature Properties from 2019 to 2020. Prior to that, he was an Inflight Crewmember at JetBlue Airways from 2020 to 2022 and served as a Ramp Agent Supervisor at Southwest Airlines from 2018 to 2019. His experience also includes a six-year tenure as a Guest Service Teammate at Virgin America, where he developed skills in customer service and operational support.
Education and Expertise
Alexander Mc Knight studied Psychology at California State University, Northridge, from 2012 to 2014. He also earned an Associate of Science degree in Social Sciences from Mt. San Jacinto College, where he studied from 2009 to 2012. His educational background provides him with a foundation in understanding human behavior and enhancing customer experiences, which he applies in his current role at Ontario International Airport.