Michele Peebles, MBA
About Michele Peebles, MBA
Michele Peebles is a Customer Experience Professional at Ontario International Airport, where she has worked since 2019. She focuses on optimizing customer services and enhancing brand awareness through collaboration with internal departments.
Work at Ontario International Airport Authority
Michele Peebles has served as a Customer Experience Professional at Ontario International Airport since 2019. In this role, she focuses on optimizing customer services by identifying passenger needs and responding to inquiries. Her work involves collaboration with internal departments to enhance brand awareness and improve customer experiences throughout the airport journey.
Education and Expertise
Michele Peebles holds a Master of Business Administration (MBA) with a focus on Marketing from The University of Arizona Global Campus, where she studied from 2018 to 2021. She also earned a Bachelor of Arts Degree in Early Childhood Education from Ashford University, completing her studies from 2009 to 2015. Her educational background supports her expertise in customer experience and service optimization.
Background
Before joining Ontario International Airport, Michele Peebles worked as a Residential Counselor at Haynes Family of Programs from 2012 to 2016. This role contributed to her understanding of customer service and interpersonal communication, skills that she applies in her current position.
Achievements in Customer Experience
Since joining Ontario International Airport, Michele Peebles has been instrumental in improving customer experiences throughout the airport journey. Her focus on identifying passenger needs and enhancing service delivery has contributed to the overall customer satisfaction at the airport.