Nelly Cortez
About Nelly Cortez
Nelly Cortez is an Airport Operations Specialist at Ontario International Airport, where she has worked since 2022. She holds a Bachelor's degree in Aviation Administration from California State University, Los Angeles, and has previous experience in customer service and airport operations.
Work at Ontario International Airport Authority
Nelly Cortez serves as an Airport Operations Specialist at Ontario International Airport, a position she has held since 2022. In this role, she is responsible for overseeing various operational aspects of the airport, ensuring compliance with regulations, and facilitating efficient airport operations. Prior to this position, she worked as an Airport Badging Specialist I at the same airport from 2021 to 2022, where she managed the badging process for airport personnel.
Education and Expertise
Nelly Cortez earned a Bachelor's degree in Aviation Administration from California State University, Los Angeles, where she studied from 2013 to 2015. Additionally, she holds two Associate degrees from Mt. San Antonio College: an Associate of Arts in Communication, General, and an Associate of Science in Commercial Flight, both completed between 2011 and 2013. Her educational background equips her with a solid foundation in aviation and communication.
Background in Customer Service
Before her current role, Nelly Cortez worked as a Senior Customer Service representative at Luxivair SBD, located at San Bernardino International Airport. She held this position from 2015 to 2021, where she developed her customer service skills and gained experience in the aviation industry. This role contributed to her understanding of airport operations and customer relations.