Zulma Hernandez
About Zulma Hernandez
Zulma Hernandez is a Customer Experience Specialist currently working at Ontario International Airport and a Bank Teller at Wells Fargo. She has a background in customer service, having worked as a barista at Peet's Coffee and Starbucks, and is pursuing an Associate of Science degree in Airline/Commercial/Professional Pilot and Flight Crew.
Current Role at Ontario International Airport
Zulma Hernandez serves as a Customer Experience Specialist at Ontario International Airport, a position she has held since 2022. In this role, she focuses on enhancing the overall passenger experience by actively engaging with airport partners and implementing strategies to improve airport operations. Her responsibilities include utilizing sensory observations to assess the effectiveness of terminal spaces, ensuring that the airport meets the needs of its travelers.
Previous Experience in Customer Service
Prior to her current role, Zulma Hernandez gained valuable customer service experience as a Barista at Peet's Coffee in 2020, where she worked for seven months in Orange County, California. She also worked at Starbucks from 2020 to 2021 for five months in Rialto, California. These positions allowed her to develop strong interpersonal skills and a solid foundation in customer engagement.
Educational Background in Economics
Zulma Hernandez studied at the University of California, Irvine, where she earned a Bachelor of Arts in Economics from 2016 to 2021. This five-year program provided her with a comprehensive understanding of economic principles and analytical skills that are applicable in various professional settings.
Experience at UC Irvine
During her time at UC Irvine, Zulma Hernandez worked as an Athletics Student Office Assistant from 2017 to 2019. This two-year role involved supporting the athletics department and gaining insights into organizational operations within a university setting.
Current Studies in Aviation
Zulma Hernandez is currently pursuing an Associate of Science degree in Airline/Commercial/Professional Pilot and Flight Crew at Mt. San Antonio College, a program she began in 2022. This educational pursuit reflects her commitment to advancing her career in the aviation industry.