Nilay Patel
About Nilay Patel
Nilay Patel serves as a Senior Customer Support Engineer L2 at Onward Technologies Limited in Ahmedabad, Gujarat, India, where he has worked since 2023. He has a background in IT support, having held various roles in different companies over the past decade.
Work at Onward Technologies
Nilay Patel has been employed at Onward Technologies Limited as a Senior Customer Support Engineer L2 since 2023. His role is based in Ahmedabad, Gujarat, India, and he works on-site. In this position, he is responsible for providing advanced technical support and ensuring customer satisfaction through effective problem resolution.
Previous Experience at INI Design Studio
Prior to joining Onward Technologies, Nilay Patel worked at INI Design Studio as an IT Analyst from 2019 to 2023. During his four-year tenure, he contributed to various IT projects and supported the organization's technology infrastructure, enhancing operational efficiency.
Career as Desktop Support Engineer
Nilay Patel has extensive experience as a Desktop Support Engineer, having held positions at multiple organizations. He worked at Mauli Sales Corporation - India from 2018 to 2019, and at Flexure Print N Pack LLP from 2016 to 2018. In these roles, he provided on-site technical support, troubleshooting hardware and software issues to ensure smooth operations.
Early Career at TECHNIKS INFOTECH PVT LTD
Nilay Patel began his career as a Desktop Support Engineer at TECHNIKS INFOTECH PVT LTD, where he served as a Resident Engineer at Nirma Pvt Ltd from 2013 to 2016. His responsibilities included maintaining IT systems and providing technical assistance to end-users, which laid the foundation for his subsequent roles in IT support.