Pratiksha Pralhad
About Pratiksha Pralhad
Pratiksha Pralhad is an IT Problem Manager at Onward Technologies Limited in Bangalore Urban, Karnataka, with expertise in ITIL-based frameworks and strong communication skills. She has a background in electronics and communication engineering and has held various roles in the IT sector, including positions at Dell, Cognizant, and Accenture.
Work at Onward Technologies
Pratiksha Pralhad has been serving as an IT Problem Manager at Onward Technologies Limited since 2021. Located in Bangalore Urban, Karnataka, India, she has accumulated three years of experience in this role. Her responsibilities include managing IT problems effectively, ensuring smooth service operations, and maintaining high standards of service delivery.
Previous Experience in IT
Prior to her current position, Pratiksha held various roles in the IT sector. She worked at Dell International Services India Private Limited as a Senior System Engineer for three months in 2017. Following that, she spent three years at Cognizant in the same role from 2018 to 2021. Additionally, she worked at Accenture as a Service Desk Analyst for one year from 2016 to 2017.
Education and Expertise
Pratiksha completed her Bachelor of Engineering (BE) in Electronics and Communication Engineering from Khaza Banda Nawaz College of Engineering, studying from 2009 to 2013. She also attended Kendriya Vidyalaya, where she completed her 10th and 12th grades, achieving CBSE certifications. Her expertise includes ITIL-based frameworks, focusing on service operations, problem management, and incident management.
Skills in Communication and Service Management
Pratiksha demonstrates excellent communication skills, which are essential for effective problem management and service operations. She possesses strong skills in service delivery and escalations management, ensuring adherence to service-level agreements (SLAs). Her ability to communicate effectively contributes to her success in managing IT problems and enhancing service quality.