Angelo Carlo Pacheco
About Angelo Carlo Pacheco
Angelo Carlo Pacheco is a Customer Success Manager at Open iT, Inc. in Houston, Texas, with a background in computer science and extensive experience in software asset management and system optimization.
Work at Open iT
Angelo Carlo Pacheco has been serving as a Customer Success Manager at Open iT, Inc. since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of the company's software solutions. His tenure at Open iT spans five years, during which he has leveraged his extensive background in technical support and solutions engineering to drive customer engagement and retention. Prior to his current position, he held various roles within the company, contributing to his comprehensive understanding of customer needs and software functionalities.
Education and Expertise
Angelo Carlo Pacheco earned a Bachelor of Science degree in Computer Science from the University of the Philippines, completing his studies from 2005 to 2009. His educational background laid the foundation for his expertise in server configuration and quality assurance, which he applies to optimize systems. He is also a Certified Software Asset Manager, specializing in engineering software asset management and system optimization, showcasing his commitment to professional development in the technology sector.
Background in Geographic Information Systems
Angelo Pacheco has a background in Geographic Information Systems (GIS), having worked as a GIS Programmer at the International Rice Research Institute from 2009 to 2010. In this role, he contributed to the development of GIS applications, enhancing data visualization and analysis capabilities. His experience in this area is complemented by earlier roles at the same institution, including a student assistant position and an internship, where he gained practical skills in programming and system development.
Previous Roles and Experience
Before becoming a Customer Success Manager, Angelo Pacheco accumulated ten years of experience at Open iT, Inc. in various capacities, including Business Analyst, Technical Support, and Solutions Engineer. His diverse roles allowed him to develop a comprehensive skill set in customer service, technical support, and software solutions. Additionally, he has experience in programming languages and technologies such as PowerBI, Apache Webserver, and Java Server Pages, further enhancing his technical capabilities.
Speaking Engagements and Conferences
Angelo Carlo Pacheco has participated as a keynote speaker at multiple international conferences, including the CELUG Conference in Austin and IAITAM in San Diego. His speaking engagements reflect his expertise in software asset management and customer success strategies, allowing him to share insights and best practices with a global audience. These opportunities highlight his commitment to knowledge sharing and professional networking within the technology community.