Samantha Moran
About Samantha Moran
Samantha Moran serves as the Vice President of Customer Success at OpenEnvoy, where she oversees Customer Success, Solutions Consulting, and Operations. With a background in nursing and extensive experience in customer success roles at various tech companies, she has achieved a notable 124% Net Retention rate in her current position.
Current Role at OpenEnvoy
Samantha Moran serves as the Vice President of Customer Success at OpenEnvoy, a position she has held since 2021. In this role, she oversees Customer Success, Solutions Consulting, and Operations. She has demonstrated a strong ability to manage remote teams and lead cross-functional initiatives, contributing to the company's strategic goals.
Previous Experience in Customer Success
Prior to her current role, Samantha held several positions in customer success. She worked as a Senior Director of Enterprise Customer Success at UserTesting from 2019 to 2021. Earlier, she served as a Customer Success Manager at Upwork from 2016 to 2017 and as a Senior Manager of Customer Success at Upwork from 2018 to 2019. Her experience in these roles has equipped her with the skills necessary to achieve a 124% Net Retention rate in her current position.
Background in Healthcare
Samantha Moran has a robust background in healthcare, having worked in various nursing roles before transitioning to the tech industry. She served as a Critical Care Clinical Nurse Leader at Centura Health from 2012 to 2014 and as a Registered Nurse in the Oncology Medical/Surgical ICU at Memorial Sloan Kettering Cancer Center from 2011 to 2012. Her early career in nursing has instilled a data-driven mindset that she applies in her current leadership role.
Education and Qualifications
Samantha Moran earned a Bachelor's Degree in Nursing Science from Michigan State University. Her educational background laid the foundation for her career in healthcare and later facilitated her transition into leadership roles within the technology sector.
Project Management Experience
Before her focus on customer success, Samantha worked as a Project Manager at Thornton Design Inc from 2014 to 2016. This role contributed to her skill set in managing projects and teams, which has been beneficial in her subsequent positions in the tech industry.