India Metz
About India Metz
India Metz is a Client Success Manager currently employed at OpenKey and has been in this role since 2020. She has extensive experience in customer success, having worked at Frontdesk Anywhere since 2014 and previously at Loews Hotels.
Work at OpenKey
India Metz has served as a Client Success Manager at OpenKey since 2020. In this role, she focuses on ensuring customer satisfaction and optimizing the use of OpenKey's services in the hospitality sector. Her experience in client management allows her to effectively address client needs and enhance their overall experience with the company.
Current Role at Frontdesk Anywhere
India Metz has been with Frontdesk Anywhere since 2014, where she currently holds the position of Customer Success Manager. Her responsibilities include managing client relationships and supporting customers in utilizing the company's software solutions. She has been instrumental in driving customer engagement and retention over her tenure of 10 years.
Education and Expertise
India Metz studied at Alleghany College of Maryland, where she earned an Associate of Arts degree in Management from 1990 to 1992. This educational background has provided her with foundational knowledge in management principles, which she applies in her professional roles in client success and strategic product development.
Previous Experience at Loews Hotels
Prior to her current roles, India Metz worked at Loews Hotels at the Portofino Bay Hotel from 2000 to 2001. This experience in the hospitality industry contributed to her understanding of customer service and operational efficiency, skills that she has carried into her subsequent positions in client success management.
Strategic Product Development at Frontdesk Anywhere
Since 2018, India Metz has also been involved in Strategic Product Development at Frontdesk Anywhere. In this capacity, she collaborates with various teams to enhance product offerings and ensure they meet client needs. Her dual roles at Frontdesk Anywhere demonstrate her versatility and commitment to client success and product innovation.