Jake Yedid
About Jake Yedid
Jake Yedid is a Customer Success Account Manager with a strong background in customer relationship management and product adoption strategies. He has achieved notable success in improving customer retention and satisfaction rates in the hospitality tech sector.
Work at OpenKey
Jake Yedid currently serves as a Customer Success Account Manager at OpenKey, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. He collaborates with various teams to implement complex projects, which contributes to seamless integration for clients. His efforts are directed towards driving customer success and fostering long-term relationships.
Previous Experience at Selfbook
Prior to his current role, Jake worked at Selfbook as a Customer Success Manager for three months in 2022. During his tenure, he significantly drove the adoption of optional features by 90% within the first two months. He managed a portfolio of over 100 clients and achieved a 95% customer retention rate, demonstrating his capability in customer relationship management.
Experience at The Wall Street Hotel New York
Jake also held the position of Pre-Opening Front Office Training Manager at The Wall Street Hotel New York in 2022 for four months. In this role, he was responsible for training staff prior to the hotel's opening, ensuring that operational standards were met and that the team was prepared to deliver quality service.
Education and Expertise
Jake Yedid earned a Bachelor of Arts in Economics and Business Administration from Muhlenberg College. His educational background provides a solid foundation for his roles in customer success and management within the hospitality tech sector. He demonstrates strong analytical skills and a tech-savvy approach, which are essential in delivering value-driven solutions.
Customer Success Skills
Throughout his career, Jake has showcased exceptional customer relationship skills, maintaining an impressive average Net Promoter Score (NPS) of 9 while at Selfbook. His attention to detail and ability to quickly deliver solutions have contributed to high levels of customer satisfaction and loyalty in the hospitality industry.