Nadav Werner
About Nadav Werner
Nadav Werner is a Senior Technical Support Analyst with extensive experience in IT support and customer service. He has worked at various companies, including Medical Enterprises Ltd., OpenLM, and BMC Software, and has a background in technical support and customer training.
Work at OpenLM
Nadav Werner has been employed at OpenLM as a Senior Technical Support Analyst since 2014. In this role, he is responsible for addressing technical support issues and ensuring customer satisfaction. His experience in technical support enables him to effectively manage and resolve IT-related challenges for clients.
Previous Experience in Technical Support
Prior to his current position, Nadav worked at BMC Software from 2010 to 2013, where he held roles as Helpdesk CRM and Tier 2 Support Engineer. He provided second-line customer support for SAP monitoring tools and BMC Performance Manager. Before that, he served as a Technical Support Engineer at NetManage from 2001 to 2008, where he was responsible for technical support for German customer accounts.
Education and Certifications
Nadav studied at Fachhochschule Bielefeld and Fachschule für Sozial. He also attended Mediaworks - Center for Career Training, where he achieved the Microsoft Certified Systems Engineer certification. His educational background supports his technical expertise in IT and customer support.
Background in Customer Communication
During his tenure at BMC Software, Nadav communicated with international customers using LiveMeeting and conducted database research. His experience in customer interaction has enhanced his ability to provide effective technical support and training.
Early Career Experience
Nadav began his career as a Sales Assistant at Wilhelm Rosenstein Ltd., a chemical distributor for BASF and Degussa in Israel. This early experience provided him with foundational skills in customer service and sales, which he later applied in his technical support roles.