Willie Hernandez
About Willie Hernandez
Willie Hernandez is a Pre Sales and Technical Support Engineer at Openlm, with extensive experience in technical support and solution engineering across various companies. He has expertise in monitoring license managers and has provided support for numerous software vendors.
Work at OpenLM
Willie Hernandez has been employed at OpenLM as a Pre-sales and Technical Support Engineer since 2019. In this role, he provides essential technical assistance and support to clients, focusing on license management solutions. He works remotely from Greater Sacramento while supporting clients based in Elyakhin, Hamerkaz, Israel. His responsibilities include pre-sales activities, ensuring clients understand the product offerings, and addressing technical inquiries related to license management.
Previous Experience in Software Support
Prior to his current role, Willie Hernandez held various positions in technical support and engineering. He worked at Franchisesoft as a Customer Support Manager for six months in 2018. Before that, he served as a Senior Solution Engineer at Flexera Software from 2015 to 2018. His experience also includes a role as Technical Support Manager at Rovi in 2007 and as Senior Technical Support Engineer at Rovi from 2002 to 2003. These roles contributed to his extensive background in software support.
Education and Expertise
Willie Hernandez studied Computer Engineering at California State University - Sacramento, where he earned a Bachelor of Science degree from 1994 to 1998. He also completed his secondary education at Armijo High School from 1988 to 1991. His expertise includes monitoring license managers such as FLEXlm, Sentinel, and RLM. He provides technical assistance for over 30 different license manager brands and more than 1000 software vendors.
Career Progression
Willie Hernandez has a diverse career in technical support and engineering. He began his career at Rovi, where he worked as a Team Lead and Senior Software QA Engineer from 2003 to 2007. He then transitioned to Acresso Software as a Technical Support Manager from 2008 to 2009, followed by a six-year tenure at Flexera Software as a Senior Technical Support Manager from 2009 to 2015. This progression highlights his growth and adaptability in the software industry.