Kevin Ottke
About Kevin Ottke
Kevin Ottke is a Senior Onboarding Specialist currently working at OpenReel since 2021. He has extensive experience in customer relationship management and product training, having held various roles in companies such as Tech4Imaging LLC, Cogent Communications, and Fidelity Investments.
Current Role at OpenReel
Kevin Ottke serves as a Senior Onboarding Specialist at OpenReel, a position he has held since 2021. In this role, he is responsible for guiding new clients through the onboarding process, ensuring they understand the platform's features and functionalities. His work contributes to a smooth transition for clients, enhancing their experience with the company's services. He operates within the Washington DC-Baltimore area.
Previous Experience in Business Operations
Before joining OpenReel, Kevin held various positions that contributed to his expertise in business operations and customer relationship management. He worked as a Business Operations Manager at Tech4Imaging LLC from 2017 to 2018 in the Columbus, Ohio area. He also served as a National Account Manager at Cogent Communications from 2019 to 2020 in Herndon, Virginia, where he managed key client accounts.
Educational Background in Marketing and Real Estate
Kevin Ottke earned his Bachelor's Degree from the University of Cincinnati College of Business, where he studied Marketing and Real Estate. His education, completed between 2003 and 2008, provided him with a solid foundation in market research and strategic planning, skills that he has applied throughout his career.
Diverse Work History in Customer Relations
Kevin has a diverse work history that includes roles in customer relationship management and operations. He has worked at companies such as State Farm as an Operations Manager, Fidelity Investments as a Defined Contribution Representative II, and dotloop in various roles including National Account Manager and Product Trainer. His experiences have equipped him with strong skills in fostering long-term client partnerships.
Skills in Market Research and Product Training
Kevin possesses strong skills in market research, which contribute to informed decision-making and strategic planning. Additionally, he has expertise in conducting product training sessions, enhancing customer understanding and engagement. His ability to communicate complex information effectively has been a key aspect of his roles in previous positions.