Felisha Wirtshafter
About Felisha Wirtshafter
Felisha Wirtshafter serves as the Director of Customer Experience at OpenSea, where she expanded the department from 1 to over 160 members in six months. Her previous roles include leadership positions at Gorillas, Barkly, and Better.com, and she also runs a Customer Experience blog called 'House of CX.'
Current Role at OpenSea
Felisha Wirtshafter serves as the Director of Customer Experience at OpenSea, a position she has held since 2021. In this role, she has significantly expanded the Customer Experience department from a single member to over 160 members within a span of six months. She oversees various teams, including Internal Customer Experience agents, an Outsourced BPO Provider, and Internal CX Operations teams that focus on Training, Knowledge Management, Quality Assurance, and Product Operations & Analytics.
Previous Experience in Customer Experience
Prior to her role at OpenSea, Felisha Wirtshafter held several positions in customer experience. She worked at Gorillas as the Head of Customer Experience for the US in 2021 for six months. She also served as the Head of Customer Experience at Barkly from 2018 to 2020. Additionally, she was the Head of Written Communications (CX) at Better.com from 2020 to 2021. Her diverse experience in customer experience roles has contributed to her expertise in the field.
Experience at Squarespace
Felisha Wirtshafter worked at Squarespace in two capacities. From 2016 to 2018, she was a Quality Specialist, where she focused on maintaining high standards in customer interactions. Additionally, she served as an Advisor at Squarespace from 2015 to 2016 for 11 months. Her time at Squarespace provided her with valuable insights into quality assurance and customer engagement.
Educational Background
Felisha Wirtshafter is studying at Virginia Commonwealth University, where she is pursuing a degree in Advertising. She has been enrolled since 2014, which reflects her commitment to enhancing her knowledge and skills in the field of customer experience and communication.
Customer Experience Blog
Felisha Wirtshafter runs a blog titled 'House of CX,' where she shares insights and knowledge related to customer experience. The blog serves as a platform for discussing trends, strategies, and best practices in the customer experience domain.