Megan Millard
About Megan Millard
Megan Millard is a CX Associate at OpenSea, where she has worked since 2022. She has a background in business analytics and content strategy, with previous roles at companies such as Better, Postmates, and Symantec.
Work at OpenSea
Megan Millard currently serves as a Customer Experience Associate at OpenSea, a leading platform in the NFT marketplace. She has held this position since 2022 and is based in New York, New York. In her role, she focuses on enhancing customer interactions and ensuring a positive experience for users navigating the platform.
Previous Experience in Customer Experience
Before joining OpenSea, Megan worked at Better as a Customer Experience Associate from 2020 to 2021. She contributed to the Sales Development organization and played a key role in establishing the Live Chat pilot program. Additionally, she served as a Campaign Manager at Findexable for five months in 2020, where she managed marketing campaigns.
Education and Expertise
Megan Millard earned her Bachelor’s Degree in American Studies and Creative Writing from Colby College, completing her studies from 2016 to 2020. Her academic background supports her passion for writing and publishing creative nonfiction, particularly long-form and personal essays. She has developed skills in Business Analytics and Content Strategy through various internships and roles.
Internship Experience
Megan has gained diverse experience through several internships. She worked as a Business Analytics Intern at Symantec for two months in 2017 and as a CX Content Strategy Intern at Postmates from 2019 to 2020 for seven months. Additionally, she interned at the SF LGBT Center as a Communications and Marketing Intern in 2018 for two months.
Background and Skills
Megan hails from the Bay Area and possesses a strong interdisciplinary approach to critical thinking and problem-solving. Her work history reflects a commitment to customer experience and content strategy, supported by her educational background and various roles in the tech and nonprofit sectors.