Rebecca Lowe
About Rebecca Lowe
Rebecca Lowe serves as the Senior Manager of Customer Experience at OpenSea, bringing over 20 years of expertise in customer engagement and community development. She has held various leadership roles in companies such as FTX US, Zoomie, and Zynga, focusing on enhancing customer experience and managing cross-functional teams.
Current Role at OpenSea
Rebecca Lowe serves as the Senior Manager of Customer Experience at OpenSea, a position she has held since 2022. In this role, she leads cross-functional collaboration between the Customer Experience, Marketing, and Engineering/Product teams. Her focus is on enhancing customer interactions and ensuring a seamless experience for users on the platform. She manages Level 2 technical support and social media support teams, utilizing platforms like Twitter and Discord to engage with the community.
Previous Experience at FTX US
Before joining OpenSea, Rebecca Lowe worked at FTX US as the Vice President of Customer Experience from 2021 to 2022. During her tenure, she was responsible for overseeing customer success initiatives and managing the Blockfolio/FTX App. Her role involved advocating for agile product teams and processes to improve customer experience. Prior to this, she held the position of Head of Customer Success at FTX US, where she developed strategies to enhance user satisfaction.
Career Background in Community Management
Rebecca Lowe has extensive experience in community management, having worked in various roles across different organizations. She served as the Community Manager at A&E Television Networks from 2009 to 2011 and at Ally as Community Manager for TradeKing from 2008 to 2009. Her experience also includes positions at Disruptor Beam Inc. and Zynga, where she focused on community engagement and support. This background has equipped her with skills in crisis management and brand development.
Educational Qualifications
Rebecca Lowe studied at Oklahoma State University, where she earned a Bachelor of Arts degree in History in 1993. She furthered her education by obtaining a Graduate Certificate in Customer Experience Management from the University of Houston, C.T. Bauer College of Business in 2020. This combination of historical knowledge and specialized training in customer experience has informed her approach to managing customer interactions.
Expertise in Customer Experience and Operations
With over 20 years of experience in startup operations, social media engagement, and community development, Rebecca Lowe has developed a strong expertise in customer experience management. Her roles have included leadership positions in various companies, such as Vice President of Operations and CX at Zoomie and Director of Operations at GoShare. She has a proven track record in developing effective customer experience systems and advocating for agile methodologies in product teams.