Zahra Mobasherat
About Zahra Mobasherat
Zahra Mobasherat is a Customer Success Manager at Opentrons Labworks Inc. with extensive experience in technical product representation and customer support, primarily at Eppendorf North America, where she has held multiple roles since 2015.
Work at Opentrons
Zahra Mobasherat has been serving as a Customer Success Manager at Opentrons Labworks Inc. since 2021. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in technical support and customer service. Her position is based in Chicago, Illinois, where she applies her skills to address customer needs effectively.
Current Role at Eppendorf North America
Zahra Mobasherat currently holds two positions at Eppendorf North America. Since 2019, she has worked as a Product Specialist for Liquid Handling & Consumables, contributing to product knowledge and customer engagement. Additionally, she has been a Technical Product Representative since 2016, where she has developed her expertise in customer support and technical solutions in the Greater Chicago Area.
Previous Experience at Eppendorf North America
Before her current roles, Zahra Mobasherat worked at Eppendorf North America in various capacities. She served as a Customer Support Representative from 2015 to 2016, and as a Field Service Specialist from 2014 to 2015. These positions helped her build a strong foundation in customer service and technical support, enhancing her problem-solving capabilities.
Education and Expertise
Zahra Mobasherat earned a Bachelor of Applied Science (BASc) in Biology from Indiana University–Purdue University Indianapolis, completing her studies from 2009 to 2013. Her educational background in biology complements her technical roles, providing her with a solid understanding of the scientific principles relevant to her work in customer support and product management.
Skills and Strengths
Zahra Mobasherat is recognized for her critical thinking skills and excellent communication abilities. These strengths enable her to manage customer service issues effectively and maintain composure in stressful situations. Her strong background in technical support further enhances her capacity to resolve complex customer issues, ensuring high levels of customer satisfaction.