Alexis Gabriela Rodriguez
About Alexis Gabriela Rodriguez
Alexis Gabriela Rodriguez serves as the Director of Customer Support at OpenWater, Inc., bringing extensive experience in marketing, customer support, and arts administration. She has held various roles in organizations such as the Specialty Food Association and Williams College, and she holds an MBA from the City University of New York - Baruch College.
Current Role as Director of Customer Support
Alexis Gabriela Rodriguez serves as the Director of Customer Support at OpenWater, Inc. since 2021. In this role, she oversees customer support operations, ensuring that clients receive effective assistance and guidance. Her leadership focuses on enhancing customer satisfaction and streamlining support processes. Rodriguez's experience in customer support management contributes to her ability to address client needs efficiently.
Previous Experience at OpenWater, Inc.
Prior to her current position, Rodriguez held several roles at OpenWater, Inc. She worked as a Team Lead from 2018 to 2019, where she managed a team and facilitated customer interactions. Following this, she served as an Awards Consultant from 2017 to 2018, providing expertise in award management. From 2019 to 2021, she was the Manager of Customer Support, further developing her skills in customer relations and support strategies.
Educational Background
Rodriguez earned her Master of Business Administration (M.B.A.) in Marketing and International Business from the Zicklin School of Business at City University of New York - Baruch College, completing her studies from 2014 to 2016. She also holds a Bachelor of Arts (B.A.) in History and Art History from Williams College, where she studied from 2009 to 2013. Additionally, she participated in Advanced Studies in England, focusing on English History in 2012.
Diverse Professional Experience
Rodriguez has a diverse professional background that includes roles in marketing and development. She worked as a Marketing Coordinator at the Specialty Food Association from 2015 to 2017, where she managed marketing initiatives. At Williams College, she held multiple positions, including Annual Giving Development Coordinator and Midweek Music Manager, gaining experience in fundraising and arts administration. Her skills encompass digital marketing, event planning, and brand management.
Skills and Expertise
Rodriguez possesses a wide range of skills relevant to her roles in customer support and marketing. She is proficient in digital marketing, SEO/SEM, public relations, and web analytics. Her expertise extends to content marketing, vendor management, and creative development. Additionally, she has experience in lead generation and media planning, which enhances her ability to drive effective marketing strategies.