Joshua Cusipag
About Joshua Cusipag
Joshua Cusipag serves as the Supervisor of Trust and Safety at OpenWeb, where he manages a diverse team of content moderators and oversees news commentary moderation. He has extensive experience in customer service and technical support, having worked in various roles across multiple countries.
Current Role at OpenWeb
Joshua Cusipag serves as Supervisor of Trust and Safety at OpenWeb, previously known as Spot.IM, since 2017. In this role, he manages a diverse team of content moderators across multiple countries, including the UK and France. He oversees the moderation of news commentary for globally recognized publishers, ensuring compliance with community standards and guidelines. Joshua plays a key role in the recruitment and training of content moderators, utilizing platforms like Upwork to source talent. He also conducts audits and quality checks on content reviewed by internal remote teams, maintaining high standards of moderation.
Previous Experience in Customer Support
Prior to his current position, Joshua Cusipag held various roles in customer support and technical assistance. He worked at Convergys as a Dell Technical Support Representative and as an America Online Community Action Team Moderator. His tenure at AOL Member Services Philippines, Inc. included positions as a Technical Customer Care Consultant and a Member Account Services Customer Care Consultant. These roles provided him with extensive experience in customer service and technical support, laying the foundation for his later work in content moderation and team management.
Education and Qualifications
Joshua Cusipag holds a Master's degree in Information Technology from the Technological University of the Philippines, where he studied from 2001 to 2003. He also earned a Bachelor of Science in Computer Science from Holy Angel University, completing his studies from 1997 to 2001. His educational background provides him with a strong technical foundation, which supports his roles in customer service, technical support, and content moderation.
Experience in Team Leadership
Joshua has demonstrated leadership in various roles throughout his career. He served as Team Captain at Airtasker in Sydney, Australia, from 2016 to 2018. In this capacity, he was responsible for overseeing team operations and ensuring effective collaboration among team members. His leadership skills were further honed during his time as Director of Strategic Partnerships at Ningbo Chennan Garments in China. These experiences contributed to his ability to manage and lead diverse teams effectively in his current role.
Background in Content Moderation
Joshua Cusipag has extensive experience in content moderation, having worked in various capacities since 2006. He has held positions as a Community Action Team Moderator at multiple organizations, including eTelecare Global Solutions and Stream Global Services. His background in content moderation has equipped him with the skills necessary to oversee quality assurance and training for content moderation teams, ensuring that content meets established standards.