Rebecca Tong
About Rebecca Tong
Rebecca Tong is a Team Lead and Support Engineer at OpenWeb, where she has worked since 2023. She has a diverse background in technical support and sales, having previously held positions at Apple, Pandora, and Tory Burch.
Work at OpenWeb
Rebecca Tong currently serves as Team Lead, Support Engineer at OpenWeb, a position she has held since 2023. Prior to this role, she worked as a Technical Solutions Specialist at OpenWeb from 2020 to 2022. During her time at OpenWeb, she has utilized her skills in multitasking and problem-solving to address customer needs effectively.
Previous Experience at Apple
Rebecca Tong has extensive experience at Apple, where she held multiple positions. She worked as a Technical Specialist from 2018 to 2020 and later as a Mac Genius for four months in 2020. Additionally, she served as a Technical Expert from 2019 to 2020. Her roles involved providing technical support and solutions to customers.
Sales Experience in Retail
Rebecca has a background in retail sales, having worked as a Sales Associate at Pandora from 2015 to 2016. She also held a Sales Support position at Tory Burch for nine months from 2016 to 2017. Her experience in these roles contributed to her transition from sales to a technical career.
Education and Expertise
Rebecca Tong graduated with a Bachelor's degree in Psychology from the University at Buffalo, where she studied from 2011 to 2015. She later attended Flatiron School from 2017 to 2020, where she gained coding skills, particularly in Ruby on Rails and JavaScript, preparing her for a career in technology.
Career Transition and Skills
Rebecca transitioned from being a top sales performer in retail to a coding career, motivated by her passion for problem-solving. She has developed strong skills in multitasking and handling ambiguity, which are essential in her current role as a Support Engineer.