Ruth Ann Gonzales
About Ruth Ann Gonzales
Ruth Ann Gonzales serves as the Director of Care Coordination at Ophelia, bringing extensive experience in program and project management across various sectors. She has held senior roles at notable companies such as SEPHORA, Carbon Health, and Gap Inc., and is currently enhancing her skills through studies at Philanthropy University.
Work at Ophelia
Ruth Ann Gonzales has been serving as the Director of Care Coordination at Ophelia since 2022. In this role, she focuses on enhancing care coordination strategies within the organization. Her tenure at Ophelia marks a significant phase in her career, contributing to the company's growth and operational efficiency in the healthcare sector.
Previous Experience in Retail Operations
Before joining Ophelia, Ruth Ann Gonzales held the position of Senior Director of Retail Operations, PMO, and Portfolio Management at SEPHORA from 2018 to 2020. Her experience at SEPHORA involved overseeing various operational aspects and managing projects that aligned with the company’s strategic goals. Additionally, she worked at Gap Inc./Old Navy in various senior roles, including Senior Director of Store Operations and Brand Experience from 2011 to 2013.
Education and Expertise
Ruth Ann Gonzales has a diverse educational background. She studied at Pitzer College, where she earned a Bachelor's degree in Political Studies. Additionally, she attended Salzburg College, focusing on East West Relations and Music. She is currently pursuing a certificate in Capacity Building from Philanthropy University, with her final project under review. Her education complements her extensive experience in program and project management.
Background in Customer Success and Operations
Ruth Ann Gonzales has a strong background in customer success and operations. She served as Head of Customer Success at Legion Technologies from 2016 to 2018 and as Senior Director of Care Team at Carbon Health from 2021 to 2022. Her roles involved developing customer-centric strategies and ensuring operational excellence, showcasing her ability to navigate complex environments.
Skills and Recognitions
Ruth Ann Gonzales is proficient in communication, financial management, and change management. She is recognized for implementing transformational strategies that focus on tools, resources, and measurements for success. Her ability to think disruptively and challenge the status quo is complemented by her people-focused mindset, which drives positive outcomes in her professional endeavors.