Allyson Baughn
About Allyson Baughn
Allyson Baughn is a Quality Analyst at Oportun in Frisco, Texas, where she has worked since 2019. She has extensive experience in quality, compliance, training, and coaching, having held various roles at multiple companies including Citi and Harley-Davidson Financial Services.
Work at Oportun
Allyson Baughn has been employed at Oportun as a Quality Analyst since 2019. She is based in Frisco, Texas, where she has contributed to the company's quality assurance efforts for five years. Her role involves ensuring compliance and maintaining high standards in service delivery.
Previous Experience in Quality Analysis
Prior to her current position, Baughn worked at Citi as a Quality Analyst II from 2011 to 2014. In this role, she focused on quality assurance within the Citimortgage division. Her career also includes a position as a Quality Assurance Coordinator at ADT from 2016 to 2019, where she continued to develop her expertise in quality and compliance.
Background in Financial Services
Baughn has a diverse background in the financial services sector. She served as a Collections Representative III at Harley-Davidson Financial Services from 2014 to 2016. Additionally, she held various roles at Citi, including Bankruptcy Specialist III and NICE Administrator, which provided her with extensive experience in compliance and operational support.
Experience in Call Centers
Throughout her career, Baughn has gained significant experience working in call centers. She has held positions with companies such as Nissan Motor Acceptance and Citi Cards. This experience has contributed to her understanding of customer service and operational efficiency.
Education and Skills Development
Baughn studied at the Adjusters School in 2009, focusing on skills relevant to her career. She has also engaged in volunteer opportunities that allowed her to develop procedures and enhance departmental functions, further broadening her expertise in quality and compliance.