Andrea Magana
About Andrea Magana
Andrea Magana serves as the Quality Control Team Lead at Oportun, where she has worked since 2013. She has a diverse background in customer service and operations, with previous roles at Bank of America and Oportun spanning several years.
Current Role at Oportun
Andrea Magana serves as the Quality Control Team Lead at Oportun, a position she has held since 2013. In this role, she is responsible for overseeing quality assurance processes and ensuring that customer service standards are met. Her tenure at Oportun has spanned over a decade, during which she has contributed to the company's operational excellence.
Previous Experience at Oportun
Andrea Magana has held multiple positions at Oportun prior to her current role. She began her career at Oportun in customer service from 2007 to 2011, followed by a role as Operations Customer Support Team Lead from 2011 to 2012. Additionally, she worked as a Human Resources Coordinator from 2012 to 2013. Her diverse experience within the company has provided her with a comprehensive understanding of its operations.
Early Career at Bank of America
In 2007, Andrea Magana worked as a Personal Assistant at Bank of America for a duration of two months. This early experience in the financial sector contributed to her skill set and understanding of customer service dynamics.
Education Background
Andrea Magana studied at Foothill College from 2009 to 2011, completing a two-year program. Her educational background also includes attendance at Joseph George Middle School from 2003 to 2006, where she laid the foundation for her future academic and professional pursuits.