Gustavo Guerrero
About Gustavo Guerrero
Gustavo Guerrero is a Customer Experience Specialist at Oportun, where he has worked since 2019. He has a background in quality assurance analysis and teaching, along with previous experience as a manager at GamePlanet S.A. de C.V.
Current Role as Customer Experience Specialist
Gustavo Guerrero currently serves as a Customer Experience Specialist at Oportun, a position he has held since 2019. In this role, he focuses on enhancing customer interactions and ensuring satisfaction. His responsibilities include analyzing customer feedback and implementing strategies to improve service delivery. Guerrero's expertise in customer experience is supported by his extensive background in quality assurance.
Previous Experience at Oportun
Prior to his current role, Gustavo Guerrero worked at Oportun as a QA Analyst from 2016 to 2019 for three years. In this capacity, he was responsible for monitoring and evaluating call center operations to ensure compliance with quality standards. His work contributed to the overall effectiveness of the customer service team, helping to maintain high levels of service quality.
Background in Quality Assurance Analysis
Gustavo Guerrero has a strong background in quality assurance analysis, particularly within call center environments. His experience in this field has equipped him with the skills necessary to assess and improve service processes. This expertise is integral to his current role, where he applies quality assurance principles to enhance customer experiences.
Teaching Experience in English
Gustavo Guerrero has six years of teaching experience in English. This background has contributed to his bilingual proficiency, which is beneficial in customer service roles. His ability to communicate effectively in both English and Spanish enhances his interactions with a diverse customer base.
Previous Role at GamePlanet S.A. de C.V.
Before joining Oportun, Gustavo Guerrero worked at GamePlanet S.A. de C.V. as Gerente from 1999 to 2004 for five years. In this managerial role, he was responsible for overseeing operations and ensuring customer satisfaction at the Plaza Mayor location in León, Guanajuato. This experience provided him with valuable insights into retail management and customer service.