Hector Gutierrez
About Hector Gutierrez
Hector Gutierrez is a Tele Sales Senior Supervisor at Oportun, where he has worked since 2017. He has extensive experience in customer service and collections, having held various roles at Oportun and other companies, and possesses strong leadership and analytical skills.
Work at Oportun
Hector Gutierrez has been employed at Oportun since 2009, holding various roles over the years. He started as a Collections Representative, where he worked for two years before advancing to the position of Collections Supervisor from 2011 to 2017. In this role, he focused on managing collections processes and leading teams in Jalos. Since 2017, he has served as the TeleSales Senior Supervisor, where he continues to contribute to the company's customer service and sales efforts in Jalostotitlan, Jal. MX.
Previous Experience in Collections
Before his tenure at Oportun, Hector Gutierrez worked as a Collections Coach at Atención Telefónica for five months in 2011 in the Guadalajara Area, Mexico. This role involved coaching and guiding team members in effective collections strategies. Additionally, he has experience as a Collections Supervisor at Oportun, where he spent six years overseeing collections operations and team performance.
Sales and Marketing Role at Altos Pack
Hector Gutierrez has been working as the Sales & Marketing Manager at Altos Pack since 2019. In this position, he is responsible for developing and implementing sales strategies and marketing initiatives in Capilla de Guadalupe. His role involves leveraging his customer service expertise to enhance client relationships and drive business growth.
Education and Expertise
Hector Gutierrez studied at Moraine Valley Community College, where he focused on Programmable Logic Controls (PLC's) from 2002 to 2006. His educational background complements his professional experience, particularly in quality control assurance within the collections customer service industry. He possesses strong analytical and problem-solving skills, which he applies in team management and operational efficiency.
Experience in Retail
Prior to his roles in collections and sales, Hector Gutierrez worked at Walgreens as a Photo Specialist from 1999 to 2000 in the Greater Chicago Area. This experience provided him with foundational skills in customer service and retail operations, which he has built upon in his subsequent positions.