Ileana Quintero
About Ileana Quintero
Ileana Quintero serves as the Operations Senior Manager at Oportun, where she has worked since 2016. She manages service centers for sales teams in Mexico and oversees BPO teams in Colombia, Jamaica, and the Philippines, focusing on operational support and training strategies.
Work at Oportun
Ileana Quintero has served as Operations Senior Manager at Oportun since 2016. In this role, she manages service centers that support sales teams in Mexico and oversees Business Process Outsourcing (BPO) teams located in Colombia, Jamaica, and the Philippines. Her responsibilities include enhancing operational support through strong relationship building and strategic alliances.
Education and Expertise
Ileana Quintero studied at Tecnológico de Monterrey, where she earned a Licenciatura in Diseño industrial y de productos from 2010 to 2015. Her educational background supports her expertise in developing and executing training strategies tailored for contact centers and retail operations.
Background
Ileana Quintero has accumulated eight years of experience in her current position at Oportun, contributing to her knowledge of operational management and team oversight. Her role involves strategic planning and the analysis of processes to improve efficiencies across various service centers.
Achievements
Ileana Quintero specializes in Learning Management System administration, particularly with Cornerstone. Her skills in reporting and analysis have enabled her to implement effective organizational training strategies, enhancing the performance of contact centers and retail operations.