Jasiel Omar Perez Flores
About Jasiel Omar Perez Flores
Jasiel Omar Perez Flores is a Workforce Manager with extensive experience in staffing distribution and schedule creation across multiple sites. He has worked at Oportun since 2015 and previously held a position as a Business Planning Analyst at TeleTech from 2006 to 2015.
Work at Oportun
Jasiel Omar Perez Flores has served as Workforce Manager at Oportun since 2015. In this role, he oversees staffing distribution and schedule creation across four different sites, ensuring efficient workforce management. His responsibilities include managing the performance and procedures of the Workforce department, which encompasses Team Leads, Schedulers, and Real Time analysts. He coordinates preplanned activities with various departments to facilitate seamless operations and effective contingency procedures.
Previous Experience at TeleTech
Prior to his tenure at Oportun, Jasiel worked at TeleTech as a Business Planning Analyst EWFM from 2006 to 2015. Over his nine years at TeleTech, he developed expertise in workforce management and analytics. His role involved presenting and discussing key metrics performance, staffing, and volume information with company directors to support strategic workforce decisions.
Workforce Management Expertise
Jasiel possesses extensive experience in workforce management, focusing on staffing distribution and operational efficiency. He is adept at analyzing performance metrics and aligning workforce strategies with organizational goals. His ability to coordinate activities across multiple departments enhances operational effectiveness and ensures that contingency procedures are in place.
Leadership and Team Management
In his current role, Jasiel is responsible for managing a team that includes Team Leads, Schedulers, and Real Time analysts. His leadership ensures that the Workforce department operates smoothly and meets performance standards. He plays a crucial role in developing procedures that guide the team in achieving operational objectives.