Jorge Sevilla
About Jorge Sevilla
Jorge Sevilla is an Operations Support Supervisor at Oportun, where he has worked since 2016, holding various roles including Credit Reporting Team Lead. He has extensive experience in customer service and credit reporting, with a background at JPMorgan Chase & Co. and certifications in compliance and document imaging.
Work at Oportun
Jorge Sevilla has been a part of Oportun since 2016, where he currently serves as Operations Support Supervisor. In this role, he has been responsible for overseeing operations and ensuring compliance within the credit reporting team. He has held the position of Credit Reporting Team Lead for eight years, contributing to the company's mission of providing accessible financial services. His tenure at Oportun reflects a commitment to operational excellence and team leadership.
Previous Experience at JPMorgan Chase & Co.
Before joining Oportun, Jorge Sevilla worked at JPMorgan Chase & Co. for a total of 12 years, holding various supervisory roles. He served as Customer Service Supervisor from 2001 to 2011, followed by positions as Customer Account Research Supervisor from 2012 to 2014 and Credit Bureau Supervisor from 2014 to 2016. His experience at JPMorgan Chase & Co. provided him with a strong foundation in customer service and account management.
Education and Certifications
Jorge Sevilla has completed relevant educational programs that enhance his professional qualifications. He studied English Language and Literature at both San Diego City College and Southwestern Community College District. Additionally, he holds a CDIA certification, which is recognized in the document imaging and information management industry. He has also completed the FCRA Certificate Program for Data Users and the FCRA Program for Data Furnishers, focusing on compliance with the Fair Credit Reporting Act.
Bilingual Communication Skills
Jorge Sevilla is fluent in both English and Spanish, which allows him to effectively communicate in diverse environments. This bilingual capability enhances his ability to engage with a broader range of clients and colleagues, contributing to improved customer service and team collaboration.