José Gutiérrez Coss
About José Gutiérrez Coss
José Gutiérrez Coss serves as the Sr. Manager of Enterprise Applications Support at Oportun, a position he has held since 2022. He has extensive experience in software engineering and service management, having worked at Oportun in various roles since 2015.
Current Role at Oportun
José Gutiérrez Coss serves as the Sr. Manager of Enterprise Applications Support at Oportun. He has held this position since 2022, contributing to the management and support of enterprise-level applications. His role involves overseeing the technical support team and ensuring efficient operation of applications that support business processes.
Previous Experience at Oportun
José Gutiérrez Coss has extensive experience at Oportun, where he worked in various roles over several years. He served as a Sr. Software Engineer from 2019 to 2022, focusing on software development and implementation. Prior to that, he was the Manager of Continual Service Improvement from 2015 to 2019, where he aimed to enhance service delivery. He also held positions as Service & Help Desk Manager and Service Desk Supervisor in 2015 and 2014, respectively.
Experience at TeleTech
Before joining Oportun, José worked at TeleTech as a Process Writer from 2009 to 2014. In this role, he was responsible for documenting processes and procedures, contributing to operational efficiency. His five years at TeleTech provided him with foundational experience in process management and documentation.
Education and Qualifications
José Gutiérrez Coss studied at Universidad de León in Mexico, where he earned a degree in Computer Engineering. His studies spanned from 2009 to 2014, equipping him with essential skills in software development, systems analysis, and IT management.