Karina Avitia
About Karina Avitia
Karina Avitia is a Quality Analyst at Oportun in Frisco, Texas, where she has worked since 2019. With a background in accounting and customer service, she has held various roles in notable companies and is fluent in Spanish.
Work at Oportun
Karina Avitia has been employed at Oportun as a Quality Analyst since 2019. In this role, she focuses on maintaining high standards of quality within the organization. Her experience in quality analysis contributes to the overall efficiency and effectiveness of Oportun's operations. She is based in Frisco, Texas, where she applies her skills to enhance service delivery and customer satisfaction.
Previous Employment History
Prior to her current position, Karina Avitia held various roles in different organizations. She worked at CompUSA for a total of ten years, starting as a Customer Service Supervisor from 1991 to 1995, then as an Accounting Supervisor from 1996 to 2006, and briefly as a Store Operations Liaison in 2006. She also served as a Customer Quality and Oversight/Risk Manager at Transamerica from 2011 to 2017. Her experience includes a year as a Bilingual Customer Service Representative at SE2, LLC from 2018 to 2019.
Education and Expertise
Karina Avitia studied at Collin College from 1992 to 1994. She pursued further education in Business Administration and Management at Collin County Community College, where she is working towards a Bachelor's degree in Business. Her educational background supports her expertise in quality analysis and management.
Skills and Certifications
Karina Avitia possesses comprehensive knowledge of various software and tools essential for her roles. She is proficient in SAP, MS Office, and Citrix, which are critical for her work in quality analysis. Her fluency in Spanish enhances her communication abilities, allowing her to serve a diverse customer base effectively.
Achievements and Awards
During her tenure at CompUSA, Karina Avitia received the President's Award and the Technical Solutions Award for her contributions to streamlining accounting processes. She implemented SKU setups and improved efficiency by minimizing manual labor through the use of SAP for invoice uploads, demonstrating her capability in process improvement.