Laura Arcia
About Laura Arcia
Laura Arcia is a collection agent with extensive experience in bilingual customer service and sales. She has worked for various companies and has pursued multiple educational opportunities, primarily at Universidad del Norte.
Work at Oportun
Laura Arcia has been employed at Oportun as a Collection Agent since 2018. In this role, she is responsible for managing collections and facilitating communication with clients regarding their accounts. Her experience in collections contributes to the efficiency and effectiveness of the team at Oportun.
Previous Employment Experience
Prior to her current position, Laura worked at Atlantic International BPO as a Bilingual Representative from 2016 to 2017 for 15 months. She also held a position at Consumer Sales Solutions, LLC as a Bilingual Sales Promoter in 2015 for three months. Additionally, she worked at SENA as a Research Seedbed Monitor in 2017 for three months.
Education and Expertise
Laura Arcia has an extensive educational background. She studied at Universidad del Norte from 2004 to 2015, completing 11 years of education. She continued her studies at the same institution from 2016 to 2020 for an additional four years. Laura also attended Servicio Nacional de Aprendizaje (SENA) from 2016 to 2018, where she studied for two years, and briefly in 2015.
Professional Development
Throughout her career, Laura has engaged in various roles that have enhanced her professional skills. Her experience as a Bilingual Representative and Sales Promoter has equipped her with strong communication and customer service skills. Additionally, her role as a Research Seedbed Monitor at SENA provided her with insights into research methodologies and team collaboration.