Laura Ortiz
About Laura Ortiz
Laura Ortiz is a Human Resources Operations Specialist at Oportun in San Carlos, California, where she has worked since 2021. She is fluent in English and Spanish, manages the employee life cycle, and ensures compliance in HR operations.
Work at Oportun
Laura Ortiz has been employed at Oportun as a Human Resources Operations Specialist since 2021. In this role, she manages the complete employee life cycle, which includes onboarding, performance management, and off-boarding. She plays a crucial role in optimizing and automating HR processes to enhance employee experiences. Additionally, she serves as the subject matter expert for Oportun People Technology and operations needs, ensuring compliance and developing best practices in data management for HR operations.
Education and Expertise
Laura Ortiz studied at Fundación Universidad de Bogotá 'Jorge Tadeo Lozano' from 2010 to 2013, where she focused on Business/Commerce, General, and achieved a specialization in International Business Technology in import and export management. She furthered her education at the University of California, Berkeley, where she studied Second Language Learning and earned an ESL certification in 2014. Her educational background supports her fluency in both English and Spanish, which aids her in managing diverse employee queries and support.
Background
Before her current role at Oportun, Laura Ortiz worked in various positions that contributed to her expertise in human resources and customer service. She served as a Sr. Regional Retail Recruiter Coordinator at Oportun from 2018 to 2021. Prior to that, she was a Customer Service Representative at Comerica Bank from 2017 to 2018. In Colombia, she worked as an Information Security Analyst at Seguros Bolívar S.A. from 2012 to 2013 and as a Loan Analyst at Banco Davivienda from 2015 to 2016.
Achievements
In her role at Oportun, Laura Ortiz provides data support for audit, SOX, and compliance needs. She is responsible for ensuring compliance and developing best practices in data management for HR operations. Her contributions to optimizing and automating HR processes have enhanced employee experiences, reflecting her commitment to improving organizational efficiency.