Liang Feng
About Liang Feng
Liang Feng is a Senior Manager of Collection and Risk Strategy Analytics at Oportun, where he has worked since 2015. He holds degrees in Computer Science, Economics, and International Business, and has previous experience as a Senior Data Analyst at Capital One and a Database Marketing Manager at Nationstar Mortgage.
Work at Oportun
Liang Feng has been employed at Oportun since 2015, serving as the Senior Manager of Collection and Risk Strategy Analytics. In this role, he has collaborated with various teams, including Legal, Compliance, and Customer Experience, to develop processes and reports that ensure compliance in collections. He has also implemented A/B testing to improve the effectiveness of collection letters, contributing to the overall efficiency of the company's collection strategies.
Education and Expertise
Liang Feng holds a Master's degree in Computer Science and Economics from the University of Mississippi. He also earned a Master's degree in International Business from Renmin University of China. Additionally, he obtained a Bachelor's degree in Management from Beijing Institute of Technology. His educational background provides a strong foundation for his work in analytics and risk strategy.
Background
Before joining Oportun, Liang Feng worked at Nationstar Mortgage as a Database Marketing Manager from 2014 to 2015. Prior to that, he spent four years at Capital One as a Senior Data Analyst from 2007 to 2011. His experience in data analysis and marketing has contributed to his current role in risk strategy analytics.
Achievements
During his tenure at Oportun, Liang Feng played a significant role in migrating call centers to a new platform, where he monitored performance to ensure operational efficiency. His initiatives in A/B testing for collection letters have enhanced the effectiveness of communication strategies within the organization.