Marcela Villarreal
About Marcela Villarreal
Marcela Villarreal is a Store Team Leader at Oportun, where she has worked since 2018. She has extensive experience in customer service and management, previously holding positions at H&R Block and Wells Fargo.
Current Role at Oportun
Marcela Villarreal has been serving as a Store Team Leader at Oportun since 2018. In this role, she focuses on delivering exceptional customer service and professionalism. She is responsible for overseeing store operations and ensuring a positive experience for customers. Her leadership contributes to the overall success of the store.
Previous Experience at H&R Block
Marcela Villarreal has a significant tenure at H&R Block, where she has worked since 2010. She served as a Tax Professional from 2010 to 2012 and transitioned to the role of Office Manager in 2015, where she has worked for nine years. Her experience in tax services has equipped her with a strong understanding of customer needs in financial matters.
Work History at Wells Fargo
Marcela Villarreal has held multiple positions at Wells Fargo. She worked as a Service Manager 1 for five months in 2013 in the Houston area, Texas. She then advanced to Service Manager 2 for three months in 2014. Additionally, she served as PB1 from 2012 to 2013. Her roles involved managing customer service operations and enhancing client satisfaction.
Educational Background
Marcela Villarreal studied at the University of Texas at El Paso, where she earned a Bachelor of Business Administration (B.B.A.) from 2004 to 2009. Her studies focused on Business, Management, Marketing, and Related Support Services, providing her with a solid foundation for her career in management and customer service.
Expertise in Custom Kitchen Design
In her current role, Marcela Villarreal has developed expertise in designing high-quality custom kitchen cabinets. She collaborates with contractors and designers to bring clients' dream designs to life. Her ability to provide a wide range of material options enhances beauty, balance, and professional design at competitive prices.