Mario Rodriguez
About Mario Rodriguez
Mario Rodriguez is the Senior Director of Engineering at Oportun, where he has played a key role in building the engineering team in Mexico and Latin America. With a background in computer science and extensive experience in telephony and end-user services, he has contributed to various projects focused on enhancing customer experience and technology integration.
Current Role at Oportun
Mario Rodriguez serves as the Sr Director of Engineering at Oportun, a position he has held since 2022. In this role, he is responsible for overseeing engineering initiatives and driving the development of technology solutions to enhance customer experiences. His leadership focuses on integrating various technologies to support the company's product offerings.
Previous Experience at Oportun
Mario Rodriguez has a significant history with Oportun, having held multiple roles since 2012. He worked as Manager of Telephony and End User Services from 2012 to 2017, followed by a promotion to Sr Manager in the same department until 2018. He then served as Director of End User Services, Enterprise Service Desk, and Partner Service Desk from 2020 to 2022. His contributions during these years included leading the formation of the engineering team in Mexico and Latin America.
Education and Expertise
Mario Rodriguez obtained his Bachelor’s degree in Computer Science and Information Technology from ICESM, where he studied from 2000 to 2003. His educational background provides a strong foundation in Computer/Information Technology Administration and Management, equipping him with the skills necessary for his roles in engineering and project management.
Career Background
Prior to his extensive tenure at Oportun, Mario Rodriguez worked as an IT Project Manager at Grupo Batta Hermanos for one year in 2007-2008. He also gained experience as a Software Engineer and End User Services Support at Nuxiba US from 2008 to 2012. His diverse background in technology roles has contributed to his expertise in engineering and customer service solutions.
Key Projects and Initiatives
Throughout his career, Mario Rodriguez has led several key projects. He was instrumental in forming the engineering team in Mexico and LATAM to enhance omni-channel customer experiences. Additionally, he led the communication engine team in the US, integrating various technologies to improve customer engagement. He also designed an English assessment app for recruiting, which evaluates candidates' listening, reading, writing, and speaking skills.