Michelle Humphrey
About Michelle Humphrey
Michelle Humphrey serves as the Director of Legal Collections & Controls at Oportun, where she specializes in compliance testing and operational controls. She has a background in business management and extensive experience in regulatory compliance across various financial institutions.
Current Role at Oportun
Michelle Humphrey serves as the Director of Legal Collections & Controls at Oportun since 2022. In this role, she specializes in shaping the direction of Legal Collections with an emphasis on digital-first strategies. She develops and executes compliance testing programs that align with regulatory standards. Additionally, she provides project management oversight for implementing legal requirements while focusing on operational controls. Her responsibilities also include offering guidance on operational solutions that enhance the integrity of compliance control frameworks.
Previous Experience at Oportun
Prior to her current position, Michelle Humphrey worked at Oportun as a Senior Manager in Regulatory Compliance from 2018 to 2022. During her tenure, she contributed to the company's compliance efforts and regulatory adherence, focusing on enhancing operational processes within the organization.
Professional Background
Michelle Humphrey has a diverse professional background in compliance and project management. She worked at Ditech Financial LLC as Compliance Director for Mortgage Servicing Compliance from 2016 to 2018. Before that, she held positions at Bank of America, including Operations Project Consultant for Strategic Projects and Inline Controls & Breach Strategic Projects from 2012 to 2014. Additionally, she was the Manager of Compliance Monitoring & Testing at Residential Credit Solutions, Inc from 2014 to 2016.
Education and Expertise
Michelle Humphrey earned a Bachelor’s Degree in Business Management from Western Governors University, completing her studies from 2017 to 2019. Her educational background supports her expertise in compliance, project management, and operational controls, which she applies in her current and previous roles.