Patricia Quiñones
About Patricia Quiñones
Patricia Quiñones is a Senior Customer Service Representative at Oportun, where she has worked since 2009. She specializes in processing loan applications, managing office supplies, and resolving discrepancies between departments.
Work at Oportun
Patricia Quiñones has been employed at Oportun since 2009, serving as a Senior Customer Service Representative. In this role, she supports the Houston team by assisting with loan applications. Her responsibilities include reviewing bounced applications to ensure they are processed correctly. Quiñones also manages office supplies administration and control, contributing to the overall efficiency of the office.
Customer Service Responsibilities
In her position, Patricia Quiñones processes and explains dispute forms in detail to customers. She is responsible for resolving discrepancies that arise between the Sales Team and the Credit Department. This involves managing customer documents and redirecting them to the Underwriting department, ensuring that all issues are addressed promptly.
Experience and Tenure
Patricia Quiñones has accumulated 15 years of experience in her role at Oportun. Her long tenure reflects her commitment to customer service and operational support within the organization. Based in San Carlos, California, she has developed a deep understanding of the processes involved in loan application management.