Ricardo Cantu Gonzalez
About Ricardo Cantu Gonzalez
Ricardo Cantu Gonzalez is a Sr Quality Manager at Oportun, with extensive experience in quality assurance and customer experience roles at Teleperformance from 2008 to 2020. He holds a degree in Applied Linguistics from Universidad Autónoma de Nuevo León.
Work at Oportun
Ricardo Cantu Gonzalez has been serving as a Senior Quality Manager at Oportun since 2021. In this role, he is responsible for overseeing quality management processes and ensuring that customer service standards are met. His position is based in León, Guanajuato, Mexico, where he has contributed to enhancing operational efficiency and customer satisfaction.
Previous Experience at Teleperformance
Ricardo Cantu Gonzalez has extensive experience at Teleperformance, where he held various roles over several years. He worked as a Quality Assurance Manager from 2017 to 2019, focusing on quality metrics and performance improvement in Monterrey, Nuevo León, Mexico. He then transitioned to the role of Quality Assurance/Customer Experience Manager (Regional) from 2019 to 2020, where he managed quality initiatives across multiple locations. His earlier roles included Project Manager, Operations Supervisor, Floor Manager, and Quality Assurance Analyst, showcasing a progressive career in quality and operations management.
Education and Expertise
Ricardo Cantu Gonzalez studied at Universidad Autónoma de Nuevo León, where he earned a degree in Applied Linguistics, known as Ciencias del Lenguaje (Licenciatura), from 2013 to 2018. His educational background provides him with a strong foundation in language and communication, which is essential in quality management and customer service roles.
Career Progression
Ricardo Cantu Gonzalez's career began at Teleperformance as a Customer Service Representative from 2008 to 2009. He gradually advanced through various positions, including Operations Supervisor and Floor Manager, before taking on quality-focused roles. His diverse experience within the company has equipped him with a comprehensive understanding of customer service operations and quality assurance.