Rita Gil
About Rita Gil
Rita Gil serves as the Senior Supervisor of Special Servicing, Legal Collections & Controls at Oportun, where she has worked since 2022. She has extensive experience in customer service and collections, having held various supervisory roles within the company since 2017.
Work at Oportun
Rita Gil currently serves as the Sr. Supervisor of Special Servicing, Legal Collections & Controls at Oportun, a position she has held since 2022 in León, Guanajuato, México. Her responsibilities include leading the Detection & Prevention segment, focusing on Root Cause Analysis, Collections Agent Certification, and aligning quality assurance processes within the legal collections department. Previously, she worked in various supervisory roles at Oportun, including Sr. Supervisor of Customer Care Line and Sr. Supervisor of Collections, contributing to the company's customer service and collections strategies.
Education and Expertise
Rita Gil studied at Universidad de Guadalajara, where she earned a Licenciatura in Artes Escénicas para la Expresión Teatral from 2006 to 2010. Her educational background supports her expertise in coaching and team leadership, which she applies in her current role at Oportun. Additionally, her experience in quality assurance and quality engineering processes enhances her contributions to the legal collections department.
Background
Rita Gil has a diverse professional background, having worked in various roles that span customer service, training, and education. Before joining Oportun, she was a Bilingual Trainer for two years and held positions in customer service at Teleperformance Mexico. Her experience also includes teaching at Universidad de Guanajuato and Universidad De León, where she served as a professor. This combination of roles has equipped her with skills in coaching and process improvement.
Achievements
Throughout her career, Rita Gil has made significant contributions to the organizations she has worked for, particularly at Oportun. She has successfully led teams in customer service and collections, focusing on enhancing operational efficiency and quality assurance. Her leadership in the Detection & Prevention segment demonstrates her commitment to improving processes within the legal collections department.