Ryan Helwig
About Ryan Helwig
Ryan Helwig serves as the Head of Operations and Senior Vice President at Oportun, where he has significantly improved operational efficiency and customer satisfaction since 2022. With extensive experience in customer service and sales, he has executed numerous asset sales and implemented innovative solutions that have resulted in substantial cost savings.
Work at Oportun
Ryan Helwig serves as the Head of Operations and Senior Vice President at Oportun since 2022. In this role, he has executed 22 asset sales, successfully meeting loss rate guidance targets in the second and third quarters of 2022. He has also played a significant role in enhancing customer satisfaction, moving Oportun from 19th to 6th place in the JD Powers Consumer Lending Study, surpassing major competitors such as Citi and US Bank. His initiatives have contributed to operational efficiency and improved service delivery.
Previous Experience at Citi
Before joining Oportun, Ryan Helwig worked at Citi for 19 years, from 1996 to 2015, in Florence, Kentucky. He held the position of Director of Customer Service Sales and Retention, Senior Vice President. During his tenure, he focused on enhancing customer service operations and retention strategies, which contributed to the overall performance of the organization.
Experience at PNC
Ryan Helwig was employed at PNC from 2015 to 2022, serving as Executive Vice President and Sales and Service Director for Customer Care in Pittsburgh, Pennsylvania. In this capacity, he was responsible for overseeing customer care operations and implementing strategies to improve service quality and efficiency. His leadership contributed to the development of effective customer engagement practices.
Education and Expertise
Ryan Helwig studied at the University of North Texas, where he earned a Bachelor of Science in Business Management and Entrepreneurship from 1994 to 1996. He also completed his secondary education at Lake Travis High School. His educational background has provided him with a solid foundation in business principles, which he has applied throughout his career in operations and customer service.
Achievements in Operational Efficiency
Throughout his career, Ryan Helwig has identified significant operational savings and implemented innovative solutions. He identified $33 million in operational expense savings by establishing Centers of Excellence in various areas, including workforce management and process management. Additionally, he constructed a digital imaging solution that eliminated back office processing, resulting in annual savings of $2.5 million.