Stephen Ortiz
About Stephen Ortiz
Stephen Ortiz serves as the Director of Auto Servicing and BPO Operations at Oportun, bringing over two decades of experience in contact center operations across various sectors, including retail, auto, and payday finance.
Work at Oportun
Stephen Ortiz serves as the Director of Auto Servicing and BPO Operations at Oportun. He has held this position since 2019, contributing to the company's operations based in Frisco, Texas. In this role, he oversees the auto servicing department and business process outsourcing operations, ensuring efficient service delivery and operational excellence.
Previous Experience in Call Center Operations
Before joining Oportun, Stephen Ortiz was the Vice President of Call Center Operations at Zibby from 2016 to 2019. His tenure at Zibby, located in Plano, Texas, allowed him to refine his leadership skills and enhance operational strategies within the call center environment.
Background in Finance and Customer Service
Stephen Ortiz has extensive experience in the finance sector, having worked at Capital One Auto Finance as a Department Manager from 2001 to 2013. His responsibilities included managing operations in both Plano, Texas, and Tulsa, Oklahoma. Additionally, he served as the Director of Loan Collections and Customer Service at ACE Cash Express from 2013 to 2016, further solidifying his expertise in customer service and collections.
Education and Expertise
Stephen Ortiz earned a Bachelor of Arts degree from the University of Maryland. His educational background complements his professional experience, particularly in sales, customer service, and operations management across various industries, including retail and finance.
Career in Retail and Operations
Stephen Ortiz began his career in retail at Circuit City, where he worked as a Sales and Installation Manager from 1997 to 2001. This early experience laid the foundation for his subsequent roles in customer service and operations, contributing to his two decades of experience in contact center operations.