Tryphena Jefferson
About Tryphena Jefferson
Tryphena Jefferson serves as an Alumni Program Assistant at Opportunity Junction and has been an Account Receivable Clerk at IDN since 2017. With over five years of experience in administrative and customer service roles, she possesses strong organizational skills and proficiency in various software applications.
Work at Opportunity Junction
Tryphena Jefferson has served as the Alumni Program Assistant at Opportunity Junction since 2015. In this role, she engages with alumni to support their career development and networking opportunities. Her responsibilities include coordinating alumni events, managing communications, and providing resources to enhance alumni engagement. With nearly a decade of experience in this position, she has developed a strong understanding of the needs and challenges faced by alumni, contributing to the program's overall success.
Current Role at IDN
Since 2017, Tryphena Jefferson has worked as an Account Receivable Clerk at IDN in Oakland. In this capacity, she is responsible for managing accounts receivable processes, which include contacting business customers regarding past due accounts and processing payments. Her role involves reviewing daily invoices and packing slips, ensuring accurate financial records, and conducting research to maintain updated contact information for enhanced collection efforts.
Previous Experience at Adecco Staffing
Prior to her current roles, Tryphena Jefferson worked at Adecco Staffing, USA as a Customer Service representative from 2014 to 2015. During her time there, she developed customer service skills that contributed to her proficiency in handling client inquiries and resolving issues. This experience laid the foundation for her subsequent roles in administrative and customer service positions.
Education and Expertise
Tryphena Jefferson studied at Stevens-Henager College, where she earned an Associate's degree in Accounting and Business/Management from 2010 to 2012. Her educational background provides her with a solid foundation in financial principles and business operations. Additionally, she is certified in Microsoft Word and proficient in various software applications, including Microsoft Excel, Outlook, PowerPoint, Publisher, and QuickBooks, which enhances her effectiveness in her current roles.
Administrative and Customer Service Skills
With over five years of experience in administrative and customer service roles, Tryphena Jefferson demonstrates strong organizational skills and the ability to manage competing priorities effectively. She pays attention to detail in her work, particularly in reviewing, updating, and modifying monthly reconciliation reports using Microsoft Excel. Her skill set includes processing credit applications, receiving and recording payments, and maintaining accurate financial documentation.