Jaikrishnan Ravindranath Pmp®
About Jaikrishnan Ravindranath Pmp®
Jaikrishnan Ravindranath is a Customer Success Manager at Opsera, where he has worked since 2022. With extensive experience in cloud operations and technical program management, he has a strong background in driving innovation and fostering collaboration within teams.
Work at Opsera
Jaikrishnan Ravindranath has been serving as a Customer Success Manager at Opsera since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with Opsera's products and services. His responsibilities include managing customer relationships, addressing client needs, and driving initiatives that promote customer engagement and retention.
Previous Experience at Citrix
Jaikrishnan held multiple positions at Citrix from 2014 to 2021. He started as a Senior Cloud Operation Engineer and progressed to roles including Cloud Operation Manager and Senior Technical Program Manager. His tenure at Citrix involved overseeing cloud operations, managing technical programs, and implementing agile methodologies to improve service availability and reduce system downtime.
Education and Expertise
Jaikrishnan earned a Bachelor's degree in Electrical, Electronic and Communications Engineering Technology from Anna University. His educational background provides a solid foundation for his technical roles in cloud operations and program management. He has developed expertise in driving innovation, solving complex problems, and fostering collaboration within teams.
Leadership and Innovation
Jaikrishnan is passionate about driving innovation and empowering teams through collaborative leadership. He has successfully instilled a Site Reliability Engineering (SRE) culture in his previous roles, promoting cooperation between Development and Operations teams. His leadership has contributed to optimizing system performance and expanding business operations into new regions.
Career Progression
Jaikrishnan's career spans various roles in the technology sector, including positions at Global Virtual Opportunities, Sony India Software Centre, and OutSystems. His experience includes serving as a Lead Technical Program Manager at OutSystems and a Junior System Administrator at CLEARLOGIX TECHNOLOGIES. This diverse background has equipped him with a comprehensive understanding of cloud operations and technical program management.